Accessing your tickets

Your transfer most likely expired. Request a retransfer from the seller:

1. Go to your order and select “Get Tickets.”
2. Select “Try requesting retransfer from seller.” If you don’t see this option, contact support.
3. Enter your email address, confirm the terms, and submit.

After submitting, allow up to 24 hours for the seller to resend (check spam too). If the event is within 24 hours, you can expect a faster response.

This usually means the tickets were accepted under a different Ticketmaster account. You may have more than one account tied to different emails.

1. Go to your order and select “Get Tickets,” and note the email address shown.
2. Log in to Ticketmaster using that exact email address.
3. If tickets are still missing, log out and try other email addresses you may have used.

The transfer may still be processing. Wait 15 minutes and try again.

If it persists:

1. Log in to Ticketmaster and check “My Events.” Your tickets may already be there despite the error.
2. If they’re not there, request a retransfer from the seller.

You accepted the tickets using a different Ticketmaster account than the one you’re logged into now.

1. Log out of your current Ticketmaster account.
2. Go to your order and select “Get Tickets,” and note the email address.
3. Log in to Ticketmaster using that exact email address.
4. If they still don’t appear, try any other email addresses you may have used.

If your tickets were sent to a managed account (common for season ticket holders or corporate accounts), you may need to log in at am.ticketmaster.com rather than the standard Ticketmaster site. Find the right link by searching “[Team or Performer name] Ticketmaster account manager.”

Tickets only appear in a SeatGeek account that uses the exact same email you used to purchase on Ticket Wallet. Even a small difference (a typo or an alternate address) means they won’t show up.

SeatGeek doesn’t always require an email action. Your tickets may already be in your account, or the notification may have gone to spam.

1. Go to your order and select “Get Tickets,” and confirm the email shown.
2. Download the SeatGeek app and sign in with that exact email.
3. Tap the ticket icon to see if your tickets are already there.

This is almost always a different or mistyped email at checkout.

1. Go to your order and select “Get Tickets,” and note the exact email on file.
2. Log out of SeatGeek and sign back in with that exact email.
3. If they still don’t appear, request a retransfer: select “Try requesting retransfer from seller,” enter the correct email, confirm the terms, and submit. If you don’t see that option, contact support.

AXS doesn’t always send an email action. The tickets may already be in your account.

1. Confirm the email your tickets were sent to from your order.
2. Open the AXS app and sign in with that email.
3. Tap the ticket icon to see if your tickets are already there.

If that email isn’t one you can access, it may have been entered incorrectly at checkout. In that case, request a retransfer.

Your tickets may have gone to a different or mistyped email. Request a retransfer:

1. Go to your order and select “Get Tickets.”
2. Select “Try requesting retransfer from seller.” If you don’t see it, contact support.
3. Enter your correct email, confirm the terms, and submit.

Check the following:

1. Tickets only appear 2 hours before the event start time. If it’s earlier than that, wait until the window opens.
2. Make sure you accepted the seller’s follow request. Without it, the seller can’t complete the transfer.
3. Confirm you’re logged in with the correct phone number for your DICE account.

Make sure you’re signed in with the exact email from your order (check it via “Get Tickets” on your order). If you use a different email for Ballpark, add your order email under Profile → Account Emails → Add Another Email. If you’re still stuck, contact support.