Ticket Wallet - Privacy Policy

The Purpose and Scope of this Notice

• Ticket Wallet prioritizes the safeguarding of your privacy and is dedicated to establishing a trustworthy and secure online setting for all individuals who engage and make purchases through our platform.
• This privacy statement ("Privacy Statement") outlines the nature of personal information that Ticket Wallet collects when you interact with our mobile applications ("App") and our website located at www.TicketWallet.co ("Website", collectively with the App, referred to as the "Platform"), the purposes for collecting such information, how we utilize it, and the rights you possess concerning your personal information.
• We encourage you to meticulously review this privacy statement to gain insights into our practices concerning privacy and data protection before accessing or utilizing the Platform.
• In this statement, "Ticket Wallet", "we", "us", and "our" are used interchangeably based on the context. "You" and its derivatives pertain to you as a user of the Platform.

Personal Information We Gather

Information You Offer

• We accumulate personal data that you willingly submit to us during the creation (and subsequent modification) of your user account on Ticket Wallet, as you navigate and engage with our platform, or when interacting with our team or other users.
• Examples of such information include your full name, residential and billing addresses, email address, contact number, date of birth, financial data (credit card or bank account details), correspondence via email with our support team, your favorite artists, teams, or shows, your purchase or browsing history, and other relevant data that aids in your identification or verification, or enhances the quality of the data you supply to us. For those selling tickets on Ticket Wallet, we gather additional data necessary for payment processing, including name, birth date, social security number, and/or tax identification numbers, physical address, and banking details.
• At times, the nature of the information shared can be deemed sensitive according to the prevailing legal frameworks. Such sensitive data includes information related to your disabilities, gathered with the intention of ensuring suitable access or provision of special seating arrangements during events.

Automated Data Collection

• As you interact with Ticket Wallet services, we systematically gather data regarding your engagement, including:
• Log Details: Information like browser type, access times, viewed pages, IP address, and the previous page before accessing Ticket Wallet is logged.
• Device Details: We record data about the device used to access Ticket Wallet, including the model, operating system, unique identifiers, and mobile network info.
• Content Sharing: With your consent, we gather shared content from other applications like artists in your Apple music library or Spotify playlists, and profile pictures from social media platforms.
• Location Data: Upon permission, we may gather your device’s location data to enhance service delivery. For further information, refer to “User Choices” ahead.
• Tracking Technologies: Various tools, including cookies and web beacons, are used to track online activities, browser and device info, visited pages, and viewed content. We may employ third-party analytics tools, such as Google Analytics, for this purpose.

Cookies and Other Tracking Tools

• Ticket Wallet and our partners utilize cookies, web beacons, and similar technologies to collect data regarding online activities. Session-recording tech may be used to analyze user behavior and refine our checkout procedures.
• Cookies are small files saved on your device when you visit specific web pages, aiding in personalizing user experience and understanding user engagement with our services.
• Third parties are also permitted to use tracking tech on Ticket Wallet for analytics and personalized advertising. These technologies help in delivering tailored ads on our and third-party platforms.

Managing Cookies and Opting Out

• In jurisdictions where such tracking is classified as a “sale” or “share” under privacy laws, users can opt out by contacting us at [email protected]. Please note, opting out may affect the availability of certain features.
• Your opt-out preferences are browser-specific; thus, you’ll need to opt out on every browser and device used to access our services. More information and management options for cookies and tracking can be found at https://www.allaboutcookies.org or http://optout.aboutads.info/.

Data from Other Sources

• We might also gather personal information from third parties, including identity verification services, credit bureaus, mailing list providers, fraud detection services, and publicly accessible databases, and merge this with the information we collect directly from you.

Consent and Utilization

• By utilizing Ticket Wallet's services, you acknowledge and consent to the automated collection and usage of your information as outlined herein. We are dedicated to safeguarding your data and ensuring that it is used to enhance service delivery and user experience. Your privacy is paramount, and mechanisms are in place to ensure it is not compromised.
• Each user has the autonomy to manage their data and privacy preferences, ensuring a personalized and secure interaction with Ticket Wallet’s services. You can always reach out to our support for any clarification or assistance regarding your data and privacy on our platform.

Data Protection

• We use state of the art encryption and cyber security techniques to ensure your data is protected from unauthorized, third party entities.

Utilization of Collected Information

Objective of Data Usage

• Ticket Wallet employs the gathered personal information primarily to offer, manage, personalize, and enhance the services and products made available to you. The information aids in fulfilling our contractual commitments, adhering to legal mandates, safeguarding our legal entitlements, ensuring the security of our systems and users' privacy, and promoting our legitimate interests. It is worth noting that the personal information might be processed or stored beyond your country of residence, conforming to applicable legal stipulations.

Specific Applications of Collected Data

Your personal information is instrumental in:

• Security and Fraud Prevention: Detecting, investigating, and mitigating fraudulent transactions and illicit activities, thereby ensuring the safety and security of Ticket Wallet and its users.
• Enhanced User Experience: Optimizing and personalizing the user interface and experience of our products and services to cater to individual preferences and needs.
• Targeted Advertisements and Content: Offering tailored advertisements, content, or features aligned with users’ profiles or interests, enhancing engagement and satisfaction.
• Legal and Regulatory Compliance: Adhering to legal obligations, court directives, or mandates from competent authorities, ensuring Ticket Wallet operates within the legal framework.
• Rights Protection: Exercising and safeguarding our contractual and legal rights, including during dispute resolution processes or in the face of unauthorized or illegal activities.

Overseas Data Handling

• We may process or store your personal information outside your residing country in compliance with prevailing legal norms. This cross-border handling of data is conducted with strict adherence to privacy and data protection laws to ensure your information's confidentiality and security is not compromised.

Your Assurance

• By engaging with Ticket Wallet’s services, you are assured of our unwavering commitment to safeguarding your personal information. We employ state-of-the-art security protocols and practices to prevent unauthorized access, misuse, or disclosure of your data. Every measure, including technological, organizational, and legal steps, is taken to guarantee your information's integrity, confidentiality, and availability.

Sharing Your Personal Information

• We value the trust you place in Ticket Wallet and want to ensure that you fully understand the instances where your personal information is shared. Below is an overview of the scenarios where your information is disclosed, always with the utmost consideration for your privacy.

Collaborating with Vendors and Providers

• Ticket Wallet collaborates with various external entities to facilitate the seamless provision of our services. These include partners that assist with email communications, marketing, processing of credit card transactions, and customer service. These entities are granted access to your personal information solely for performing specific tasks and are prohibited from using the information for any other purposes.

Ticket Wallet's Affiliates

• Your personal information may also be shared among Ticket Wallet's subsidiaries and affiliates, grounded in our legitimate business interests. These entities are committed to using your information exclusively for purposes outlined in the previous section on the use of collected information.

Your Choices and Rights

Access and Modification of Personal Data

• At Ticket Wallet, we acknowledge your right to access and amend your personal data. You can easily update or view your information by signing in and visiting your “My Account” page.

Email Preferences

• Should you wish to opt-out from receiving notifications or promotional messages from Ticket Wallet, you can easily unsubscribe by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Please be informed that even after opting out of promotional communications, you may still receive essential service-related messages concerning your account or any purchased tickets.

Control of Location Information

• Your consent will be sought before collecting location information. If granted, you always have the option to revoke it by adjusting your mobile device settings or by uninstalling our applications. Our collection and use of location data are solely to enhance your experience, such as providing directions or facilitating the use of third-party ride-sharing services.

Children’s Privacy

• Ticket Wallet is committed to safeguarding children's privacy. We do not knowingly collect or process information from individuals under the age of 13. If we discover the unintentional collection of data from a child below this age, we will take immediate steps to erase the information. Parents or guardians who believe that their child has provided us with their personal information can reach out to us using the contact information provided below for prompt assistance.
• The legal age threshold may differ based on jurisdictional laws, and where applicable, we will indicate this during data collection.
• For any inquiries or further clarification on these provisions, feel free to reach out to us through the provided contact options. We are committed to upholding your privacy and ensuring you have optimal control over your personal data.

Amendments to this Privacy Notice

• Ticket Wallet reserves the right to update and change this Privacy Notice as deemed necessary. Should any modifications occur, we will prominently post the revised notice on the Application, this page, our website's homepage, and other appropriate locations. We encourage our users to review this Privacy Notice periodically to stay informed about any changes that might affect them.
• In the event of significant changes, we will communicate the updates through the Application, via email, or a noticeable alert on our homepage. It's essential to remain updated on these amendments to understand how your personal data may be used and protected.

Contact Us

• Your privacy, personal information, and rights are paramount to us. For any inquiries, clarifications, concerns regarding this notice, or to learn more about how Ticket Wallet manages and utilizes your information, kindly reach us through the following channels:
• Email: [email protected]
• Website: www.ticketwallet.com
• Postal Address:
  Ticket Wallet, Inc.
  Attn: Legal Department
  12101 sw 89th ave
  
• We are dedicated to safeguarding your privacy and ensuring that you have significant control and clarity over your personal data. Your engagement and feedback are invaluable in helping us maintain the highest standards of privacy and security.