Privacy Policy

Ticket Wallet prioritizes the safeguarding of your privacy and is dedicated to establishing a trustworthy and secure online setting for all individuals who engage and make purchases through our platform.

This privacy statement ("Privacy Statement") outlines the nature of personal information that Ticket Wallet collects when you interact with our mobile applications ("App") and our website located at www.TicketWallet.com ("Website", collectively with the App, referred to as the "Platform"), the purposes for collecting such information, how we utilize it, and the rights you possess concerning your personal information.

We encourage you to meticulously review this privacy statement to gain insights into our practices concerning privacy and data protection before accessing or utilizing the Platform.

In this statement, "Ticket Wallet", "we", "us", and "our" are used interchangeably based on the context. "You" and its derivatives pertain to you as a user of the Platform.

Personal Information We Gather

Information You Offer

We accumulate personal data that you willingly submit to us during the creation (and subsequent modification) of your user account on Ticket Wallet, as you navigate and engage with our platform, or when interacting with our team or other users.

Examples of such information include your full name, residential and billing addresses, email address, contact number, date of birth, financial data (credit card or bank account details), correspondence via email with our support team, your favorite artists, teams, or shows, your purchase or browsing history, and other relevant data that aids in your identification or verification, or enhances the quality of the data you supply to us. For those selling tickets on Ticket Wallet, we gather additional data necessary for payment processing, including name, birth date, social security number, and/or tax identification numbers, physical address, and banking details.

At times, the nature of the information shared can be deemed sensitive according to the prevailing legal frameworks. Such sensitive data includes information related to your disabilities, gathered with the intention of ensuring suitable access or provision of special seating arrangements during events.

Automated Data Collection

As you interact with Ticket Wallet services, we systematically gather data regarding your engagement, including:

• Log Details: Information like browser type, access times, viewed pages, IP address, and the previous page before accessing Ticket Wallet is logged.
• Device Details: We record data about the device used to access Ticket Wallet, including the model, operating system, unique identifiers, and mobile network info.
• Approximate Location: When you visit the Website, our hosting and content-delivery providers (such as Cloudflare and Amazon CloudFront) include your approximate location — derived from your IP address — in the request headers we receive. We use this to surface nearby events and to comply with regional legal obligations. We do not request precise device-level location on the Website or in our mobile applications.
• Tracking Technologies: Various tools, including cookies and web beacons, are used to track online activities, browser and device info, visited pages, and viewed content. We employ the third-party services described below for analytics, advertising, support, and payment processing.

Cookies and Other Tracking Tools

Ticket Wallet and our partners use cookies, web beacons, and similar technologies to understand how the Platform is used and to measure the effectiveness of our marketing. The specific third-party services we load — and the data each one receives — are listed in "Third-Party Services We Use" below.

Cookies are small files saved on your device when you visit specific web pages, aiding in personalizing user experience and understanding user engagement with our services.

Third parties are also permitted to use tracking tech on Ticket Wallet for analytics and personalized advertising. These technologies help in delivering tailored ads on our and third-party platforms.

Third-Party Services We Use

We use the following third-party services on the Platform. Each receives only the data needed to perform its function:

• Google Analytics 4 (Google LLC): first-party web analytics, engaged as our service provider under a signed Data Processing Amendment with Google. We do not enable Google Signals, ad personalization, audience sharing, or any Google advertising integration on this property; GA4 is used solely to measure how the Platform is used. IP addresses are processed by Google in accordance with their data processing terms and are not stored on Ticket Wallet's servers. If your browser sends a Global Privacy Control (GPC) signal or you decline on our cookie banner, GA4 is loaded with non-personalized, cookieless settings (Google Consent Mode v2 with analytics_storage denied).
• Meta Pixel (Meta Platforms, Inc.): advertising and conversion measurement. When enabled with your consent, the Meta Pixel sends page views and event data (such as which page you visited) to Meta so that we can measure ad performance and reach interested audiences. The Meta Pixel does not load until you accept on the cookie banner described below. If you decline, your browser sends a Global Privacy Control signal, or you later change your choice via the "Your Privacy Choices" link in the footer, we stop sending events to Meta and remove the cookies it sets (_fbp, _fbc) from your device. When you are signed in, we also send a stable account identifier (“external_id”) so Meta can attribute conversions back to your earlier activity. We do not transmit your name, email, phone number, or payment details through the Meta Pixel.
• Intercom (Intercom, Inc.): in-product support messaging. Used to provide live chat and help-center responses when you contact support.
• Mixpanel (Mixpanel, Inc.): product analytics. Used server-side to record account-tied events (such as signup or purchase) so we can understand how the Platform is used and improve it. Receives your account identifier, email, name, and phone number from our backend. Mixpanel is not loaded in your browser and sets no cookies on your device.
• Stripe (Stripe, Inc.): payment processing. Stripe collects and processes payment-card and bank-account data directly from you to complete purchases and seller payouts. Card numbers are not stored on Ticket Wallet's servers.
• Plaid (Plaid, Inc.): seller bank-account verification and payout linking. When you connect a bank account to receive seller payouts, Plaid handles the secure connection to your financial institution. Plaid processes your bank credentials directly — we never see or store them. Your data is handled in accordance with the Plaid End User Privacy Policy.

The list above is the full set of third-party services we load from the Platform today. If we add or remove a service, we will update this section.

Managing Cookies and Opting Out

You can change your cookie choice at any time using the "Your Privacy Choices" link in the footer, which reopens the cookie banner showing your current selection. Your choice is stored in a first-party cookie on your device for two years.

• Accept: Google Analytics 4 and Meta Pixel are both active. GA4 collects engagement and device data for our internal analytics; Meta Pixel sends conversion events to measure advertising performance.
• Decline: Meta Pixel stops sending events and its cookies (_fbp, _fbc) are removed from your device. Google Analytics 4 continues to run in non-personalized, cookieless mode (Google Consent Mode v2 with analytics_storage denied) so we can still see anonymous, modeled traffic counts but cannot identify you across visits.
• Global Privacy Control (GPC): Browsers that send a GPC signal are treated as having declined automatically; we do not show the banner.
• Intercom (support chat): Loads on all visits regardless of your cookie choice. We treat live support as functionally necessary, similar to your login session. Intercom sets only the cookies required to maintain a continuous conversation and to verify your identity if you're signed in.

In jurisdictions where such tracking is classified as a "sale" or "share" under privacy laws, you can also opt out by contacting us at [email protected]. Please note, opting out may affect the availability of certain features.

Your opt-out preferences are browser-specific; you may need to opt out on every browser and device used to access our services. More information and management options for cookies and tracking can be found at https://www.allaboutcookies.org or http://optout.aboutads.info/.

Data from Other Sources

We might also gather personal information from third parties — including identity-verification services, fraud-detection services, mailing-list providers, and publicly accessible databases — and combine it with the information we collect directly from you.

Consent and Utilization

By utilizing Ticket Wallet's services, you acknowledge and consent to the automated collection and usage of your information as outlined herein. We are dedicated to safeguarding your data and ensuring that it is used to enhance service delivery and user experience. Your privacy is paramount, and mechanisms are in place to ensure it is not compromised.

Each user has the autonomy to manage their data and privacy preferences, ensuring a personalized and secure interaction with Ticket Wallet's services. You can always reach out to our support for any clarification or assistance regarding your data and privacy on our platform.

Data Protection

We use state of the art encryption and cyber security techniques to ensure your data is protected from unauthorized, third party entities.

Utilization of Collected Information

Objective of Data Usage

Ticket Wallet employs the gathered personal information primarily to offer, manage, personalize, and enhance the services and products made available to you. The information aids in fulfilling our contractual commitments, adhering to legal mandates, safeguarding our legal entitlements, ensuring the security of our systems and users' privacy, and promoting our legitimate interests. It is worth noting that the personal information might be processed or stored beyond your country of residence, conforming to applicable legal stipulations.

Specific Applications of Collected Data

Your personal information is instrumental in:

• Security and Fraud Prevention: Detecting, investigating, and mitigating fraudulent transactions and illicit activities, thereby ensuring the safety and security of Ticket Wallet and its users.
• Enhanced User Experience: Optimizing and personalizing the user interface and experience of our products and services to cater to individual preferences and needs.
• Targeted Advertisements and Content: Offering tailored advertisements, content, or features aligned with users' profiles or interests, enhancing engagement and satisfaction.
• Legal and Regulatory Compliance: Adhering to legal obligations, court directives, or mandates from competent authorities, ensuring Ticket Wallet operates within the legal framework.
• Rights Protection: Exercising and safeguarding our contractual and legal rights, including during dispute resolution processes or in the face of unauthorized or illegal activities.

Overseas Data Handling

We may process or store your personal information outside your residing country in compliance with prevailing legal norms. This cross-border handling of data is conducted with strict adherence to privacy and data protection laws to ensure your information's confidentiality and security is not compromised.

Your Assurance

By engaging with Ticket Wallet's services, you are assured of our unwavering commitment to safeguarding your personal information. We employ state-of-the-art security protocols and practices to prevent unauthorized access, misuse, or disclosure of your data. Every measure, including technological, organizational, and legal steps, is taken to guarantee your information's integrity, confidentiality, and availability.

Sharing Your Personal Information

We value the trust you place in Ticket Wallet and want to ensure that you fully understand the instances where your personal information is shared. Below is an overview of the scenarios where your information is disclosed, always with the utmost consideration for your privacy.

Collaborating with Vendors and Providers

Ticket Wallet collaborates with various external entities to facilitate the seamless provision of our services. These include partners that assist with email communications, marketing, processing of credit card transactions, and customer service. These entities are granted access to your personal information solely for performing specific tasks and are prohibited from using the information for any other purposes.

Payment Processors

We share transaction-related information with our payment processors to complete purchases and seller payouts. For buyer payments, we use Stripe (see stripe.com/privacy). For seller payouts, we use Stripe Connect and, for bank verification, Plaid. Card numbers and bank credentials are provided directly to these processors and are not stored on Ticket Wallet's servers.

Ticket Wallet's Affiliates

Your personal information may also be shared among Ticket Wallet's subsidiaries and affiliates, grounded in our legitimate business interests. These entities are committed to using your information exclusively for purposes outlined in the previous section on the use of collected information.

Your Choices and Rights

Access and Modification of Personal Data

At Ticket Wallet, we acknowledge your right to access and amend your personal data. You can easily update or view your information by signing in and visiting your "My Account" page.

Email Preferences

Should you wish to opt-out from receiving notifications or promotional messages from Ticket Wallet, you can easily unsubscribe by clicking the "unsubscribe" link in any email or by contacting us at [email protected]. Please be informed that even after opting out of promotional communications, you may still receive essential service-related messages concerning your account or any purchased tickets.

Control of Location Information

Your approximate location is derived from your IP address by our hosting and content-delivery providers and is used to surface nearby events and to comply with regional legal obligations. We do not request precise device location on the Website or in our mobile applications. If you wish to mask your approximate location, you can do so by using a VPN.

Children's Privacy

Ticket Wallet is committed to safeguarding children's privacy. We do not knowingly collect or process information from individuals under the age of 13. If we discover the unintentional collection of data from a child below this age, we will take immediate steps to erase the information. Parents or guardians who believe that their child has provided us with their personal information can reach out to us using the contact information provided below for prompt assistance.

The legal age threshold may differ based on jurisdictional laws, and where applicable, we will indicate this during data collection.

For any inquiries or further clarification on these provisions, feel free to reach out to us through the provided contact options. We are committed to upholding your privacy and ensuring you have optimal control over your personal data.

Amendments to this Privacy Notice

Ticket Wallet reserves the right to update and change this Privacy Notice as deemed necessary. Should any modifications occur, we will prominently post the revised notice on the Application, this page, our website's homepage, and other appropriate locations. We encourage our users to review this Privacy Notice periodically to stay informed about any changes that might affect them.

In the event of significant changes, we will communicate the updates through the Application, via email, or a noticeable alert on our homepage. It's essential to remain updated on these amendments to understand how your personal data may be used and protected.

Contact Us

Your privacy, personal information, and rights are paramount to us. For any inquiries, clarifications, concerns regarding this notice, or to learn more about how Ticket Wallet manages and utilizes your information, kindly reach us through the following channels:

We are dedicated to safeguarding your privacy and ensuring that you have significant control and clarity over your personal data. Your engagement and feedback are invaluable in helping us maintain the highest standards of privacy and security.